RYD4U Privacy Policy

Operated by Defender Nation, Inc. | Effective date: October 13, 2026 | Last updated: October 28, 2026

When you use RYD4U, you trust us with your personal information. We are committed to keeping that trust, and that starts with explaining clearly what we collect, why we collect it, who we share it with, how long we keep it, and the choices you have. RYD4U does not sell your personal information, and we do not share it for cross-context behavioral advertising.

Contents

1. Overview and Scope

This Privacy Policy explains how Defender Nation, Inc., doing business as RYD4U ("RYD4U," "we," "us," or "our"), collects, uses, shares, and protects personal information ("data") when you use the RYD4U rider app, the RYD4U Driver app, the website at ryd4u.com, and related services (the "Services").

It applies to:

RYD4U Services are offered only in the United States. Account sign-up is available in all 50 states and the District of Columbia, and ride booking is available first in Ohio, Texas, and Oklahoma. Defender Nation, Inc., 2376 E Sooner Road, Blanchard, OK 73010, is the business responsible for your data. This Privacy Policy is part of the RYD4U Terms of Service.

2. The Data We Collect

RYD4U collects data that you provide, data collected when you use the Services, and data from other sources.

2.1 Data you provide

2.2 Data collected when you use the Services

2.3 Data from other sources

RYD4U does not buy personal information from data brokers.

3. How We Use Data

We use data only for the purposes described below.

3.1 To provide the Services

3.2 For safety, security, and fraud prevention

3.3 For customer support

Our support staff use data to respond to your questions, resolve problems with rides and payments, investigate reports, and improve our support processes.

3.4 To enable communications between users

For example, so that a driver can call or text a rider to confirm a pickup spot, or a rider can reach a driver about a lost item, without either seeing the other's phone number.

3.5 For research and development

We use data, in de-identified or aggregated form where practical, to analyze how the Services are used, improve matching, pricing, maps, and safety features, and develop new features.

3.6 For marketing

With your permission where required, we use your account and trip information to send you emails and push notifications about RYD4U features, RYD4U One, traveler deals, and promotions. You can opt out at any time as described in Section 9. We do not use minors' information for marketing, and we do not use your data to show you third-party advertising.

3.7 For legal requirements and proceedings

We use data to comply with TNC, tax, insurance, consumer protection, and other laws; to respond to valid legal process and lawful government requests; to meet regulatory reporting obligations; and to establish, exercise, or defend legal claims.

4. Core Automated Processes

RYD4U uses automated processes for functions essential to the Services. These processes do not produce decisions that deny you housing, credit, employment, or other legal or similarly significant effects without human review.

Matching. When you request a ride, our systems consider the pickup location, destination, the location and availability of nearby drivers, estimated arrival times, traffic, ride type, whether it is a minor ride, and whether the rider and driver have previously rated each other 1 star or reported each other. The request is then offered to a matched driver, who may accept or decline.

Pricing. Prices are calculated from your region's base, time, and distance rates; the estimated route, time, and distance; the ride type; tolls, airport fees, and government fees; and current demand compared with available drivers. Busy pricing is capped at 1.5 times the standard price. Slow pricing may lower prices when demand is low. Discounts, memberships, promotions, and wallet credit are then applied.

Fraud prevention. Our systems look for patterns that suggest fraud, such as unusual payment activity, many accounts on one device, location spoofing, or manipulated trips. If potential fraud is detected, we may ask you to verify your identity or may limit your account temporarily. A RYD4U staff member reviews any permanent deactivation, and you may appeal as described in our Terms.

The ryd4u.com website uses only cookies and similar technologies that are necessary to operate the site, keep it secure, and remember your choices, and basic analytics to understand how many people visit and which pages they view. We do not use advertising cookies or allow third parties to track you on our website for advertising. The RYD4U apps use device identifiers and local storage to keep you signed in, remember your settings, deliver push notifications, and keep the apps secure. Your browser settings let you block or delete cookies, although some site features may not work without them.

6. Data Sharing and Disclosure

We share data only as described below. RYD4U does not sell personal information, does not share it for cross-context behavioral advertising, and does not allow our service providers to use it for their own purposes except as required by law.

6.1 With other users

6.2 With service providers

We share data with companies that perform services for us under contracts that require them to protect it and use it only to provide services to RYD4U. They include:

6.3 For safety and emergencies

If you use the emergency feature or we believe someone faces an imminent risk of death or serious injury, we share your name, phone number, location, vehicle details, ride details, and the other party's name with 911 and other emergency services.

6.4 With insurers and in claims and disputes

If you are involved in an accident or incident, or a claim is made relating to a ride, we share the information needed to handle the claim, which may include account, trip, location, communications, and recording data, with insurance companies, claims administrators, and the parties to the claim and their representatives.

6.5 For legal reasons

We share data when we believe in good faith that it is required by law, regulation, a TNC permit, valid legal process such as a subpoena, warrant, or court order, or a lawful request from a government authority, including TNC regulators that require trip and driver reports; or when needed to enforce our Terms, to protect the rights, property, or safety of RYD4U, our users, or the public, or to report suspected child abuse or other crimes. We review each law enforcement request and, where lawful, notify the affected user before disclosing data.

6.6 In a business transfer

If RYD4U is involved in a merger, acquisition, financing, reorganization, or sale of assets, data may be transferred as part of that transaction, subject to this Privacy Policy. We will notify you before your data becomes subject to a different privacy policy.

6.7 With your consent

We share data for other purposes when you ask us to or give your consent.

7. Minor Ride Recordings

Every ride that a parent or guardian schedules for a minor is recorded for safety. This section explains exactly what is recorded, where it is stored, who can access it, and how long it is kept.

What is recorded. From pickup until drop-off: (1) the GPS location and route of the ride, its timing, and in-app events such as pickup, drop-off, route changes, stops, and safety check-ins; and (2) in-vehicle audio and, on devices that support it, in-vehicle video, recorded by the RYD4U Driver app on the driver's phone. The parent or guardian consents to recording when scheduling the ride. The driver is told the ride is recorded before accepting it, and an on-screen notice shows while recording is active.

Where recordings are stored. GPS and trip event data are stored on RYD4U's secure servers as part of the trip record. Audio and video are encrypted on the driver's phone as they are recorded and cannot be played, copied, or shared by the driver from the app. Audio and video are uploaded to RYD4U's encrypted cloud storage only if a safety report, parent or guardian request, insurance claim, or legal request relating to that ride is made within 30 days after the ride. Otherwise, the Driver app automatically and permanently deletes the audio and video from the driver's phone 30 days after the ride.

Who can access recordings.

RYD4U never uses minor ride recordings for marketing, advertising, or training artificial-intelligence models, and never publishes them.

How long recordings are kept.

8. Data Retention and Deletion

We keep data only as long as needed for the purposes described in this Privacy Policy, and then delete or de-identify it. The periods below apply unless a longer period is required by law or a legal hold, or a shorter period applies because you delete your account.

Retention periods

Account deletion

You can delete your account at any time, at no cost, in the app under Account, then Delete Account, or at ryd4u.com/delete-account. Deletion in the app takes effect immediately and signs you out. Requests by email or web form are completed within 30 days after we verify your identity. Your personal data is deleted within 30 days after deletion, except for the records described above that we must keep for legal, tax, safety, or claims purposes, which we keep only for the period listed and only for that purpose. Data in encrypted backups is deleted when the backups expire, within 35 days. Full details are at ryd4u.com/delete-account.

9. Choice and Transparency

Device permissions

You control location, notifications, camera, microphone, and photo access through your device settings. Riders can use RYD4U without sharing precise location. Drivers must allow location, including background location, while online, and microphone and camera access to accept minor rides.

Marketing choices

You can turn off marketing emails and push notifications in the app under Account, then Settings, then Notifications, or by using the unsubscribe link in any marketing email. Reply STOP to any RYD4U text message to stop texts. You will still receive transactional messages about your rides, payments, account, and safety.

Ratings

You can see your average rating in the Account tab of the app.

Access, correction, portability, and deletion

You can view and edit your name, phone number, email address, profile photo, and payment methods in the app, and view your ride and payment history at any time. You can request a copy of your data, correction of inaccurate data, or deletion of your data by using the app under Help, or by emailing [email protected] with the subject "Privacy Request." We will verify your identity by confirming the email address and phone number on your account and may ask for a one-time verification code. We respond within 45 days, and if we need more time, up to an additional 45 days, we will tell you why. Requests are free.

Global Privacy Control

Our website honors Global Privacy Control (GPC) browser signals as an opt-out of any sale or sharing of personal information and of targeted advertising, although RYD4U does not sell or share personal information or engage in targeted advertising.

10. Security

We use administrative, technical, and physical safeguards designed to protect your data, including encryption of data in transit using TLS and encryption of stored documents and recordings; hashed passwords; private storage for driver documents accessed only through short-lived signed links; role-based access controls that limit staff access to people who need it; multi-factor authentication for all RYD4U staff and administrators; logging and review of staff access to driver documents and recordings; rate limiting and monitoring to detect attacks; and regular security updates. No system is completely secure. If we learn of a security breach affecting your personal information, we will notify you and the appropriate authorities as required by law. Please keep your password secret and tell us at [email protected] if you suspect unauthorized access to your account.

11. Children

RYD4U accounts are only for people 18 and older. Minors under 18 may not create accounts, request rides, or use the apps on their own. A minor who is at least 13 years old may ride only on a ride scheduled by the minor's parent or legal guardian through the parent's or guardian's own account. For those rides, we collect the minor's first name and age from the parent or guardian, along with the trip and recording data described in Sections 2 and 7. We do not collect any other information from or about the minor, we do not contact the minor, and we do not use the minor's information for marketing or any purpose other than providing, securing, and documenting the ride. Children under 13 may not ride without an adult, and RYD4U does not knowingly collect information about children under 13 through the minor ride option. A parent or guardian may review the minor's ride information, request deletion of it, subject to the safety and legal retention described in Sections 7 and 8, or refuse further collection by not scheduling further rides, by contacting [email protected]. If we learn that a person under 18 has created an account, we will close it and delete its data. Drivers must be 18 or older.

12. U.S. State Privacy Rights

Residents of certain states have specific rights under state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA), and the privacy laws of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. RYD4U extends the rights below to all U.S. users, regardless of where they live, to the extent we can do so.

Your rights

How to submit a request

Submit a request in the app under Help, or email [email protected] with the subject "Privacy Request" and the state where you live. We will verify your identity as described in Section 9. You may use an authorized agent to submit a request on your behalf; we will ask the agent for proof of your signed permission and may ask you to verify your identity directly. A parent or guardian may submit requests on behalf of a minor.

Appeals

If we deny your request in whole or in part, you may appeal by replying to our decision or by emailing [email protected] with the subject "Privacy Appeal" within 60 days. A person not involved in the original decision will review your appeal and respond in writing within 45 days for most states, or within the time required by your state's law. If you are not satisfied, you may contact your state attorney general.

Sale and sharing

In the 12 months before the effective date of this Privacy Policy, RYD4U has not sold personal information or shared it for cross-context behavioral advertising, and we have no actual knowledge of selling or sharing the personal information of anyone under 16. RYD4U does not sell personal data as defined by any state law.

Categories of personal information under the CCPA

The list below shows the categories of personal information described in the CCPA that we have collected in the past 12 months, the sources, our purposes, and the categories of recipients to whom we disclosed each for a business purpose. Sources, purposes, and recipients are described in Sections 2, 3, and 6.

We retain each category for the periods described in Section 8.

Additional notices

California Shine the Light: RYD4U does not disclose personal information to third parties for their own direct marketing purposes. Nevada: RYD4U does not sell covered information as defined by Nevada law. Consumer health data: RYD4U does not collect consumer health data as defined by the Washington My Health My Data Act or similar laws, except accessibility settings you choose to provide, such as traveling with a service animal or a folding wheelchair, which we use only to provide your ride.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If we make a material change, we will notify you at least 14 days before it takes effect by email, in-app message, or push notification, and where required by law we will ask for your consent. The "Last updated" date at the top shows when this Privacy Policy last changed.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

RYD4U, operated by Defender Nation, Inc.

2376 E Sooner Road, Blanchard, OK 73010

Email: [email protected]

Website: ryd4u.com